OnlineWILL is a service offered by TERENTIA CONSULTANTS PRIVATE LIMITED (hereinafter referred to as TERENTIA).is a private limited company having its registered office at 911, 9th Floor, C Wing, Trade World, Kamala Mills Compound, SenapatiBapat Road, Lower Parel (West), Mumbai – 400013. This policy is an addition to the General Terms and Conditions (hereinafter referred to as “GTC”) applicable to OnlineWILL services. This policy is also applicable to the Customers / clients / Users of OnlineWILL in addition to the GTC.

This Privacy Policy is incorporated in the GTC. The interpretation of this privacy policy shall be subject to the GTC of OnlineWILL.

The User/Customers are required to accept both the GTC and this Privacy policy. This privacy policy is also applicable to the users/ Customers who are not requesting any services of OnlineWILL as defined in the GTC but who just visit our Website.

This privacy policy sets out important information and policies adopted by OnlineWILL for collection and use of Personally Identifiable Information / data / details collected by OnlineWILL. This policy also described the manner in which such information / data / details may be used, transmitted, protected, stored or shared by OnlineWILL.

This policy would be applicable for the Personally Identifiable Information / data / details of Customers collected by OnlineWILL either online or otherwise. If the User/Customer does not agree to any part / section/ Article / clause of this privacy policy and/or the GTC, he is then requested not to avail / access the Services of OnlineWILL.

Definitions and Reference Terms

“Customer” means a Customer as defined under the GTC and shall include the user of TERENTIA’s online services, irrespective of the fact, that they request for TERENTIA’s services or not.

“Personally Identifiable Information” without limitation means information about the Users / Customers collected from offline and online registrations, Service Request Forms, automatic communications, interactions, etc. Please be informed that this privacy policy covers and protects only the Personally Identifiable Information. There may be a lot of data which a user might provide such as: - blogs, comments, pictures, etc. The information of this kind may be classified as Published Information. The information that cannot be classified as Personally Identifiable Information is not covered by the present Privacy Policy.

“Personal Information” means information collected either manually or by way of automatically, which can be associated with the User/ Customer

“Privacy Policy” means this privacy policy as amended from time to time.

“Published Information” means personal information/ Personally Identifiable Information provided by the User/ Customer and collected by the OnlineWILL and which is also generally made available by the User/ Customer or is available in the public domain.

“Services” means the Services as defined under the GTC and also would include the related online Services including but not limiting to web access, information access email exchange, etc as provided by the TERENTIA.

“Service Request Forms” means Service Request Forms as defined under GTC.

Users” means a person or an entity (either natural or legal) who uses the online service of the TERENTIA. For clarification:- the User is a wider term than the Customer as defined above and the User may or may not request the services of the TERENTIA.

Without limitation the term Users will also include the persons who visits the websites maintained by TERENTIA or is directed to TERENTIAs website by some third parties or individuals/ entities maintaining and online account with OnlineWILL.

"WEBSITE" refers to the website owned, established and maintained by TERENTIA located at the URL or any modifications or amendments thereto.

The Policy

The use of this Website or request of any services of OnlineWILL, implies that the User / Customer has fully understood the manner of collection of personal information personal information/ Personally Identifiable Information and that the User / Customer has consented to the collection and use of such information by OnlineWILL or any of its business affiliates in the manner set out in this policy.

However, OnlineWILL is committed to the security and privacy of the Users/ Customers the Users / Customers must also understand the threats associated with the use of internet and that no system is 100% secure. And that OnlineWILL shall not be made liable breach of this policy or any of the terms of GTC resulting on account of third party actions like (without limitation) hacking, theft of data, unauthorized access by third party(ies) to data or private information, denial of services, etc.

Should the Users / Customers have any query relating to the use of this Privacy Policy they should email their concerns to OnlineWILL at


a. Information recorded and collected by our web server logs:

The moment a User/ Customer visits the website of OnlineWILL hosted on a server, the hosting server would automatically record certain information about the Users/ Customer. This information is usually recorded in a log file of the server. Without limitation these server logs may include information such as: the Internet Protocol (IP)* address of the user, web browser used by the user, the type of operating system used, access time and date, the web pages browsed, referrer pages / URL, exit pages/URLS, number of clicks, etc.

*IP – Internet Protocol is a unique identification number which is assigned to a computer which is connected to internet. The ICANN has responsibility for the assignment of Internet Protocol parameters. Using this IP address the demographic location of the person can be identified.

b. Information collected through Cookies:

For the purpose of this privacy policy the cookies can be classified into session cookie and persistent cookies. The session cookies are the ones which remain active only when the user is in continuous session with the web server and expires when you close your browser. Persistent cookies on the other hand remains active even after the user ends the session with the Website and may be used by the web-servers for the subsequent visits.

When User/ Customer visits OnlineWILL’s website he would receive a cookie which may contain a session ID. These cookies are small text file that gets stored on User/ Customer computer’s hard disk and helps OnlineWILL to identify the User/ Customer when they are in continuous session with TERENTIA’s web-servers. These cookies are necessary for elevate the Customers experience of surfing the website. These cookies are also used to record the preferences of visitors and this enables the website owners to optimize the design of their web site. Cookies are also used to provide Users/ Customers with easy navigation, and increase the user-friendliness of the website.

OnlineWILL’s website use both session ID cookies and persistent cookies. Session cookies to makes it easier and secured for the User/ Customer to navigate OnlineWILL’s website. A session ID cookie expires when User/ Customer close his browser. Session cookies are also used to remember the usernames of members who are in Log-in session.

Persistent cookie remains on your hard drive for an extended period of time. OnlineWILL servers read these cookies to identify whether User/ Customer has already visited the Website earlier.

Cookies also help OnlineWILL to understand the User/ Customer of the in a better way. It also helps TERENTIA to identify the most popular sections of their website. This information is used to customize the web-contents according to the User/ Customer preferences.

The User/ Customer can prevent cookies from being stored on their hard drive by setting your browser to not accept cookies. The information about blocking a cookie is available on the browser’s manual. However, disabling a cookie would lead to Cookies already stored your hard drive at any time. If User/ Customer block OnlineWILL’s server cookies, User/ Customer may still visit TERENTIA Website; however User/ Customer may not be able to use all the feature of OnlineWILL Website effectively.

Third Party Cookies: OnlineWILL may also contract with third parties such advertisers, and parties contracted to analyze usage and volume statistical information from visitors to the Web site. These third parties may sets cookies on OnlineWILL’s behalf.

OnlineWILL may also use cookies from third party servers to track the performance of the advertisements on its Websites. The information provided by these third parties does not include Personal Information, but may be re-associated with personal information once OnlineWILL receives it.

c. Information collected by third parties Advertisers:

OnlineWILL may contract with third-party advertising companies to serve advertisements when User/ Customer visit its Website. These Third parties may use some technologies such as web beacons, clear .gif or similar technologies to collect some personal information about the Users/ Customers. OnlineWILL is not responsible for the collection or use of personal information of the Users/ Customers by these third parties.

Analytical Services: OnlineWILL may also utilize certain services from Google for ad serving and web traffic analysis. These tracking services are used in addition to the internal tracking system. These tracking services are used only to track user trends statistically.

The collection and use of such personal information is governed by the respective third parties and we request User/ Customer to please review privacy policies of these third parties for more information on how they store your personal information. Links to third party websites: OnlineWILLs website may also include links to other websites and provides access to products and services offered by third parties, whose privacy policies OnlineWILL do not control. The types of links used by us may be HTTPs referrer links, image mirror or frame links linking to the contents hosted on other Websites. The image mirror links or frame links may be implemented through a web page on OnlineWILL web site which consists of a frame or a mirror link linking to the contents hosted on other Website. Because the contents of some other website are displayed on OnlineWILL website the users might get an impression that OnlineWILL is hosting the content on their Website.

These third party websites might be owned by individuals, organization, Government agencies or companies. These Websites may collect certain information by using their own assigned cookies to

User/ Customer browser or by any other means. The users however, should note that these contents are not under OnlineWILL control and not owned by OnlineWILL. Such display by third party Websites and collection of any information by these third parties are not governed by the present privacy policy.

OnlineWILL do not endorse the contents of these Websites. These links are provided for user convenience only or under an advertising contract and the users are advised to read the respective privacy policies of these Websites.

d. Information voluntarily provided by the users

There are sections in our website which User/ Customer can visit without logging into their account. User/ Customer would need to create a log in account with OnlineWILL to avail their member services and to fill up the Service Request Form to request the Services of OnlineWILL.

When User/ Customer create their account with us they are required to fill a personal particulars form. In this form we ask User/ Customer to provide OnlineWILL with some of their Personally Identifiable Information such as your address, email id, phone number, age, etc.

Use and sharing of information collected

In general OnlineWILL use the information provided by you to assist you with their services as well as maintain User/ Customer account with them. In addition OnlineWILL may also use the information for the following purposes:

Invitations: OnlineWILL do not use the email ids provided by User/ Customer for any other purpose other than sending you invitations and the membership confirmation. User/ Customer may subscribe to OnlineWILL’s various news-letters, alerts and advisory services.

Business Affiliates: OnlineWILL may engage in joint sales or product promotion with some third parties or alliance partners. OnlineWILL may share the user information collected by them with these third parties in order to promote certain products or services.

Sale of information: It is not the policy of OnlineWILL to make commercial gain by selling the Personally Identifiable Information about our users to third parties. However the users must note that as OnlineWILL’s business grows; OnlineWILL may buy or sell various assets. In the unlikely event that TERENTIA sell some or all of our assets, or OnlineWILL’s site is acquired by another company, information about User/ Customer may be among the transferred assets.

Resolving technical problems: OnlineWILL might also have to disclose certain Personally Identifiable Information / Personal Information or of their User/ Customer to third party contractors who are responsible to maintain the services of OnlineWILL. In case of technical errors OnlineWILL might provide access to User/ Customer personal information to our technical associates which otherwise is not accessible to them.

Employees: Information submitted by User/ Customer or which may be collected by TERENTIA may be viewed by limited employees within OnlineWILL.

When we may disclose the information

  1. It is policy of OnlineWILL not to disclose any Personal Identifiable Information / Personal Information to any third party. OnlineWILL may however access and/or disclose your Personally Identifiable Information / Personal Information or the log information under the following circumstances:
  2. In response to a valid notice or other compulsory request from law enforcement
  3. With permission of the affected user
  4. To our Computer Emergency Response Team in order to investigate the cases of abuse.
  5. Where the User/ Customer has been vandalising articles or persistently behaving in a disruptive way, data may be released to assist in the targeting of IP blocks, or to assist in the formulation of a complaint to relevant Internet Service Providers.
  6. In any other case where OnlineWILL may deem necessary.

Information security

OnlineWILL adopt appropriate physical, electronic and managerial procedures measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. OnlineWILL limit access to Personal Information about User/ Customer to employees, contractors and agents who OnlineWILLbelieve reasonably need to come into contact with that information to provide products or services to User/ Customer or in order to do their jobs. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations. OnlineWILL however, should be made liable for misuse of Personally Identifiable Information by these third parties.

Data Integrity

OnlineWILL take reasonable steps to ensure that the personal information we process is accurate, complete and current, but we depend on their User/ Customer to update or correct their Personal Information whenever necessary. OnlineWILL disclaims its liability if any arising out of discrepancies arising between the inputs provided by the User/ Customer and the output generated by OnlineWILL’s Systems.

Notification of changes

OnlineWILL reserve the right at any time to: change the terms of this Privacy Policy; change the Services, including eliminating or modifying any content on or feature of the Site; or change/charge any fees or charges for use of the Services.

The changes will be reflected in the Privacy Policy link on the home page. Continued use by the User/ Customer after such changes have been effected shall imply the user has consented to such change and accepted the new privacy policy.



OnlineWILL makes every effort to ensure that the information contained in the web site of OnlineWILL is in accordance with the facts and does not omit anything likely to affect the import of such information. OnlineWILL also tries to ensure that its computer infrastructure is error-and virus-free but does not warrant that any material available for downloading from the Website will be free from infection, viruses and/ or other code that has contaminating or destructive properties. User / Customer are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy User / Customer particular requirements for the accuracy of data input and output.


It is policy of OnlineWILL not to monitor the contents posted by the third parties on the website and the users of the internet. For all the contents posted by the third parties OnlineWILLshall be deemed as “distributor” and not “publisher” of such information. Any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties, including information providers, or users, are those of the authors or distributors and not of OnlineWILL. OnlineWILL does not necessarily endorse nor are they responsible for the accuracy or reliability of any opinion, advice or statement made on the Website.

OnlineWILL also disclaim responsibility arising out of any illegal or indecent act done by the users, which shall include but not limited to uploading photographs or any content which may include nudity, or obscene, lewd, excessively violent, harassing, sexually explicit or otherwise objectionable subject matter.


The website contains copyright material, trade names and trademarks and other intellectual property. OnlineWILL may use reference to already existing trademarks or other form of intellectual property. OnlineWILL has not investigated into any proprietary information regarding the same. By such reference, OnlineWILL do not endorse or confirm the proprietary claim of these parties.

The proprietary information about the intellectual property owned by OnlineWILL or any of its affiliates has been mentioned at appropriate places. OnlineWILL do not claim any proprietary claim over the intellectual property not owned by OnlineWILL


The Website contains copyright material, trade names and marks and other proprietary information, including, but not limited to, text, software, photos and graphics, and may in future include video, graphics, music and sound ('Content'). The Content is protected by copyright law, registered and unregistered trademarks, database rights and other intellectual property rights.

The contents of the Site shall not be reproduced, distributed, transmitted, modified, reused or published in whole or in part by the recipient hereof or any other person for any purpose without the prior written approval of OnlineWILL.

No reproduction of any part of the website may be sold or distributed for commercial gain, nor shall it be modified or incorporated in any other work, publication or site

User / Customer may however, copy or download the contents of this website for your personal use only.

Limitation of Liability:

OnlineWILL shall not be liable for any disclosure/loss/access of any data or private information when the user /customer uses the facility to make payments through the internet payment gateway.

Contact details

Should you have any query regarding this Privacy Policy and/or General Terms and Conditions applicable for the use of OnlineWILL Website and services you may contact us at:

Terentia Consultants Private Limited
911, 9th Floor, C Wing, Trade World,
Kamala Mills Compound, SenapatiBapat Road,
Lower Parel (West), Mumbai – 400013
Tel no: 022-2492 6011/12
Fax no: 022-2492 6013

Contact Us

911, 9th Floor, C Wing, Trade World, Kamala Mills Compound, Senapati Bapat Road,
Lower Parel(West), Mumbai-400013

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